West Des Moines Water Works
Delivering reliably safe and refreshing water.
|   Register/Login



In West Des Moines, as in most of the surrounding communities, a property owner is responsible for the water service line. A property owner is responsible for the service line from the water main, including the tap and curb stop, with the exception of the meter which belongs to Water Works. Any repair of the property owner’s service is at the property owner’s expense.  Click here for a detail drawing showing the homeowner's responsibilities. Repairs costs can vary widely based on the problem. Simple repairs can be only a few hundred dollars while repairs under roads or driveways can cost thousands. It is always recommended to get multiple quotes from licensed plumbers prior to beginning a service line repair.  


If you have received a letter or postcard promoting a service plan or type of “warranty” to cover utility line repairs on your property, you’re not alone.  A growing number of companies offer “line protection programs.” For a monthly fee, these programs may act as a warranty of sorts to help cover the costs of repairing underground water and sewer lines, and other utility lines within your home, or both.


Service line protection plans are voluntary. Consumers are not required to purchase or keep them as a condition of utility service. Also, these plans are not regulated or endorsed by West Des Moines Water Works.


If you consider enrolling in such a program, you should make a careful and informed decision. This includes:

• Reading the fine print,
• Making sure you understand what you are purchasing,
• Considering the following:

What is the likelihood that your utility lines will have problems and need repairs?
If your home is more than 40 years old with the original utility lines, and if your neighbors have needed repairs, then you are at greater risk.


Does your homeowners insurance cover utility line replacements?
The only way to know is to read your policy, talk with your insurance agent, or both. If your insurance covers replacements, a line protection plan probably isn’t necessary.


Do you live in an apartment, town home, condo or other rental unit?
If you do, talk to your landlord, homeowners association and review your lease. Landlords are typically responsible for utility lines on rental property.  In some cases, homeowners associations are responsible for service lines.


Does the policy cover pre-existing conditions?
In many cases, the programs will not. There can also be many different definitions for “pre-existing conditions.” If you consider signing up, make sure you understand exactly how the company defines a pre-existing condition.


Are there any hidden fees?
In addition to monthly or annual charges, a line protection plan may include a fee for signing up and/or an early termination penalty if you withdraw. Reading the fine print is crucial. So is questioning the company about anything you don’t understand.

Do you know exactly what is and what is not covered?
Does the plan actually cover everything a property owner is responsible for, or just a portion of a homeowners responsibility? Is there a deductible? Are there maximum limits on how much a plan will pay for repairs? Are there any exceptions or instances in which the company is not responsible, such as a frozen service line? Again, reading the fine print is crucial.


If you need repairs, who does the work?
Does the company have its own service employees? Does it have contractors? How much flexibility will it give you in choosing a contractor? What is the response time? 


Is the vendor reputable?
Checking with your local Better Business Bureau and other resources is always a good idea.

The decision on whether to enroll in a voluntary utility line warranty plan is entirely up to the consumer based on his or her unique circumstances. This fact sheet is intended as a general overview of items for a consumer to consider when making such a decision. It is not intended to serve as legal advice or as a specific recommendation on whether a consumer should or should not enroll.