West Des Moines Water Works
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COVID-19 coronavirus


Water Works Customer Service is back open, normal business hours. If you feel you may have recently been exposed to the coronavirus or are experiencing any illness, please refrain from entering our office. To protect the health of our staff, we encourage everyone entering our office to wear a face mask. Customer service is still available to provide assistance during normal business hours by calling 515-222-3460. Payments can still be made online, over the phone using a credit or debit card or through the mail. The payment dropbox is still available at 1505 Railroad Ave.


Is my drinking water safe?


Yes, your water is safe. West Des Moines Water Works provides drinking water from deep and shallow wells. It also purchases water from the Des Moines Water Works.

According to the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by West Des Moines Water Works in our water treatment plant, as well as purchased treated water from Des Moines Water Works, are sufficient to disinfect water for contaminants, including COVID-19. Groundwater sources would not be sources for COVID-19 and existing required testing throughout our distribution system requires a chlorine residual to ensure water is clean and safe for consumption.


What can I do to protect myself and my family?
  1. Stay informed. A public hotline has been established for Iowans with questions about COVID-19. The line is available 24/7 by calling 2-1-1.
  2. Don’t spread the illness. Stay home if you are sick, cover your cough or sneeze with a tissue and WASH YOUR HANDS FREQUENTLY for 20 seconds with soap and water.
  3. Get tested if you think you might be infected. Contact your physician before going to the clinic or doctor’s office to take necessary precautions.

WDMWW water supply is safe for use and consumption. Governor Reynolds advised that all Iowans share in the responsibility to prevent spread of the virus by following these steps:


To protect the health and safety of our employees and others, and to best serve our customers, please do not enter WDMWW locations or schedule an in-home appointment at this time.


What is West Des Moines Water Works doing to ensure customers are protected from COVID-19?


We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees.

  • We are asking customers, vendors and other visitors to our offices to conduct their business with us by phone, email or online.
  • We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
  • We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We will continually update them for COVID-19 to meet our service obligations to our customers and communities.
  • We have temporary suspended water disconnects due to nonpayment until July 15, 2020.

Restoring water to a building that has been closed for a while? 

Building and business closures for weeks or months reduce water usage, potentially leading to stagnant water inside building plumbing. This water can become unsafe to drink or otherwise use for domestic or commercial purposes. EPA recommends that building owners and managers take proactive steps to protect public health by minimizing water stagnation during closures and taking action to address building water quality prior to reopening.  Click here for more information.  


What if I have a scheduled field service appointment?


We ask that you reschedule the appointment for a later date. We are committed to the health and well being of our customers and employees.


What options do you offer if I am unable to come to your office in person to discuss my account or pay a bill?


Call customer service at 515-222-3460
Email [email protected]
Visit https://www.wdmww.com/customers.aspx
Leave a bill payment in our on-site drop box 24/7 at 1505 Railroad Ave in WDM.


Payments can always be mailed to this address:

West Des Moines Water Works

PO Box 402002

Des Moines, Iowa 50940-2002


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